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Frequently Asked Questions


Can I cancel my online order?

If you contact us asap after placing the order and it has not yet been fulfilled, we can easily cancel your order. Funds will be refunded to the payment method used and may take several days to process.

If the order has been packed but not sent, there will be a $10 processing fee. If it has already being dispatched then we cannot cancel it, however you can return the items within 7 days of receiving your parcel for a store credit as per our Returns & Refund policy.

How long will it take for me to receive my order?

Your order will be fulfilled and dispatched usually within 24-48 hours. Depending on the shipping method chosen (standard or express) you may receive your order within a few days, to a couple of weeks. All orders are sent and tracked by Australia Post, so you can always check your tracking as to delivery times. You can learn more about shipping here.

I received damaged goods! What do I do?

We train our packing team to pack all items very well to avoid damage from occurring in transit. However, at times despite our best efforts, breakages or damage may occur! Simply send us pictures of the box / packaging and items as you received them as soon as possible, so that we can organise a replacement, credit or refund. See our Refund Policy here.

My parcel is missing or has not been delivered! 

Firstly, please check your tracking to see the status of your order. 

If your order has not been received but is marked as "Delivered" by Australia Post, it is the buyer’s responsibility to investigate this with Australia Post first. Please contact and let us know this has happened, and contact your local post office.

If your item has NOT been marked as "Delivered" by Australia Post within 10 days, please contact us so that we can investigate the matter with Australia Post for you. 

You can learn more about Missing Parcels in our Shipping Policy here.

The ring I ordered doesn’t fit! Can you resize it?

Unfortunately we do not offer resizing. However, you can take the item to your local jeweller to see if you can get it done locally. Alternatively, you are welcome to return the item within 7 days for a store credit as per our Returns & Refund policy.

I am not happy with something I ordered, can I get a refund?

Customer service and satisfaction is our priority! Please email us with any feedback, questions or concerns about your order, and we will figure out the best solution together. You are welcome to return items within 7 days for a store credit as per our Returns & Refund policy

Items are missing from my order! 

We train our packing team to follow a process to ensure that all correct items are included in your parcel. You should receive a packing slip with your order with items ticked off the list, so please check carefully through the packaging first for any items that may have been missed, especially if they are ticked off. If they are not ticked off, and missing, please send us a picture of all the items you have received and the packing slip. We will follow up with the packing team, and either send out any missed items asap, or refund if the item is no longer available.


Is your jewellery definitely authentic .925 Sterling Silver?

Yes! All our jewellery is manufactured using 925 sterling silver, and is also stamped 925, which is a silver alloy of 92.5% pure silver, and 7.5% copper or other metals. We only buy off reputable suppliers who test the silver to ensure its quality and also to ensure that only copper is used as the alloy to ensure it is high quality.

A gemstone has fallen out of its setting, and I lost it! What do I do?!

All our jewellery is covered by a 12 month guarantee, and this covers manufacturing defects or issues, such as gemstones falling out. You can read more about our Jewellery Guarantee here.

How do I stop my silver jewellery from tarnishing?

We sell Town Talk silver polishing cloths to help you keep your silver jewellery in its best condition! We recommend clearing your pieces regularly if they are not being worn to minimise tarnish. You should also give pieces a wipe over after being worn to remove oils or perfumes, and put it in a jewellery box or other safe storage to reduce tarnish. You can read more about silver jewellery care here.

Are your crystals and gemstones genuine? 

Yes! We guarantee all our crystals and gemstones are genuine, unless stated otherwise. 

All our products are hand selected for their aesthetic, quality and energy, and are natural and genuine gemstones, sourced from reputable suppliers.

We aim to be honest and transparent about any gemstones that have been treated or enhanced, or are synthetic, and disclose this information to the best of our knowledge. You can see within each gemstone's collection information about any known enhancements to that stone. You can learn more about gemstone authenticity and treatments here

Are your crystals definitely ethically sourced?

At Nature's Magick, we spend a lot of time seeking out suppliers who align with our philosophy of generally respecting and caring for the earth and its inhabitants, and therefore practising conscious consumerism through environmental sustainability, fair trade, safe working/mining practices and conditions, and ethical business practices. 

For example, one supplier’s philosophy is based on Fair Trade, respecting people and the world through consciously made products. They encourage fair labour conditions, environmental sustainability, a fair price and direct trade.

Another crystal supplier is actually a conservationist who is passionate about nature and sustainability. He and his wife have created a successful business that is aligned with nature conservation and has the view of creating a sustainable business that also supports their local community. They work to educate their local communities on environmental issues and solutions, and put a percentage of their profits towards anti-poaching and other conservationist projects. Their warehouse is also run off solar power.

We do our best to be informed about the products that we stock, and seek out ethical suppliers and products wherever possible. However, it is sometimes very difficult to know the exact source of some gemstones - such as when they are set into jewellery, as some items may have been passed through many hands before being made into jewellery. 

With our African supplier, the majority of their mined crystals are mined by hand, with minimal impact on the surrounding environment. They make every effort to not cut down any trees and educate the miners to ensure they leave minimal trace. Usually all that is left are small holes that often turn into waterholes for the wild animals to drink from!

Is it destructive to the Earth to mine and collect crystals?

Whilst we are aware of the generally destructive nature of the mining business, and do not deny that a small percentage of their material comes through industrial sources, some suppliers at least save the beautiful crystals that would otherwise be crushed up and destroyed during the processing of mining for copper and other minerals used for industrial purposes. 

It is worth noting that Items such as laptops, electrical equipment, building supplies and other every-day use items that are in high demand are the main reason for mining these minerals, so better the crystals are saved and appreciated, rather than be destroyed!

Another supplier has a positive social impact as this company supports over 800 small-scale miners from remote areas whose families are supported with good income from their work, and who have also been given the opportunity to create other trade business opportunities with other miners in the community, such as selling laptops, solar panels or other goods to bring into their communities.

They also support hundreds of small lapidary businesses, providing affordable material at a price where they can make good money, and also offering to on-sell their products which helps everyone’s businesses and communities grow.

Where do your crystals come from?

We source our crystals from all over the world, and do our best to source our crystals and other products ethically and sustainably wherever we can. We have suppliers in South America, China, the Netherlands, Pakistan, India and Indonesia, as well as here in Australia!

How is your business eco-friendly?

At Nature's Magick, we also do our best to recycle all our packaging, minimise the use of plastic and when products are sent to us in bubble wrap or plastic, we re-use this to send out products to you rather than throwing it away or if you receive GREEN bubble wrap, it is compostable! We use mainly paper packaging that is able to be reused or recycled.

We also use eco-friendly inks and printing, our power and gas is carbon offset and is also supplied by green energy.

By working from home, we also minimise the carbon emissions emitted from travelling.

Loyalty Program

How does the Loyalty Program work?

Visit this page here for full details on our Loyalty Program and what you can expect when you sign up.

Can I use my loyalty discount code on my order?

Yes, you can use your loyalty discount code on your order. However, it cannot be used on orders that contain sale items.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.