Exchanges, Returns & Refunds Policy
EXCHANGES, RETURNS & REFUNDS POLICIES
Nature's Magick strives to create a positive customer experience, and we do our best to offer quality products and accurate, detailed product descriptions to ensure that you get what you expect to receive, and are happy with your purchase.
If for any reason you are not happy with what you have received, please email us at email@example.com with any supporting photos or other information, and we will endeavour to resolve the issue as quickly as we can.
We do not offer exchanges or refunds for change of mind. If you are not happy with your purchase for any reason OTHER THAN change of mind, contact us by email as soon as possible after receiving the item so that we can help you resolve the issue. Returns are only accepted within 7 days of Nature's Magick approving your return. For approved exchanges, we will be happy to provide store credit upon receiving the returned items. Please see our Returns Policy and Shipping Returns Policy below.
Jewellery Lifetime Warranty - Manufacturing Guarantee
(Valid for items purchased from January 2020)
Most of our jewellery and some other items do come with a lifetime warranty from the manufacturer.
If a jewellery piece is compromised because of an inherent fault in manufacture, we will take responsibility. We will offer a full refind, or where possible, repair items covered by warranty when circumstances allow. If repair is not possible we will replace such items with another of the same model or substitute the item with another similar item.
Our guarantee covers for faults in manufacture and design. It does not cover for wear and tear or for damage due to actions that may compromise the integrity of a piece. For example, dropping a jewellery piece, exposing it to extreme heat or impact such as knocking it against a wall or door, catching it on another object and pulling, thus subjecting it to undue stress and similar such actions can cause weakness or damage to a piece. Such weakness or damage, which can also break soldered joins or loosen a stone in its setting, is not the responsibility of Nature's Magick and is not covered by our guarantee.
If an item is returned to us for a warranty claim, we will investigate it for signs of stress and wear and tear that may have compromised the piece’s integrity and exposed it to an increased risk of damage. If such evidence is found we will deem it not to be covered by warranty.
Snapped chains are not covered by warranty. Snake chains and other fine chains are designed to drape around the neck. They are not designed to bend at any point along their length at an acute angle, and if used correctly there is no need to subject them to such treatment. In the event that a chain is accidentally bent and it snaps or forms a kink, it is not our responsibility and is not covered by warranty.
Clasps commonly come loose from the end of a chain when the clasp is caught on another object and pulled with force excessive to what the chain can stand. This is not a fault in manufacture or design. In the event that a chain has broken in these circumstances, it is not our responsibility and is not covered by warranty.
The Blue Turtles Wildflower Collection
Items from the Wildflower Collection are made from natural flowers. The colour of these flowers will fade over time (more than 1 year), particularly when exposed to sunlight. This is a natural process which we cannot control. As such, natural fading of flowers over time in the Wildflower Collection is not covered by our guarantee.
"Bargain box" or damaged items
Items sold by Nature's Magick as clearance or bargain items that have been marked down can not be returned, and are sold "as is".
We only accept returns when you have contacted us within 7 days of receiving your item. We do our best to provide multiple quality images, accurate descriptions and measurements to ensure that you know exactly what you are getting before you receive it, and therefore should not be surprised by what you receive. If you receive an item not as described for some reason, we will be happy to offer you a return/refund for our error. There is a no refund or return policy on gift cards or sale items, or for simply changing your mind.
How to complete a return:
To be eligible for a return, your item must be unused and in the same condition that you received it, and you must contact us as soon as possible and within 7 days of receiving it. To process your return, we require a receipt or proof of purchase (copy of your invoice/email) with supporting evidence such as photos of the item and its original packaging. You must return the item within 7 days of the return being approved, and it must be shipped back properly packaged (i.e. bubble wrap/box).
To return your product, please post to:
PO Box 114
Mill Park, Victoria, 3082
There are certain situations where only partial refunds may be granted (at our discretion): Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is being returned more than 7 days after receiving the item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift card credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you or emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We strongly suggest using a trackable shipping service or purchasing shipping insurance on items over $100. We don’t guarantee that we will receive your returned item and will not be held responsible for items lost in the mail - any items sent by you that are not tracked and not delivered will not be eligible for a refund or store credit.
In the case of a damaged item that is our responsibility, you may choose either a refund for the cost of the item less shipping, or store credit to the same value.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 5 business days.
We generally do not offer refunds for items lost in transit where we have taken all reasonable steps to locate the parcel by means of an investigation through the postal service used. We suggest taking out insurance on orders over the value of $100 should there be any issues with delivery.
Late or missing refunds:
Please allow at least 3-5 business days for your refund to be processed.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Please contact us so we can provide you with a reference number to assist your card provider locating the transaction.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org