7 DAY RETURN POLICY

You can shop with confidence knowing that you have 7 days to return your item for a store credit. Refunds are offered at our discretion, usually only in the case of damaged or lost items (see our Refund Policy further down for more information). 

We reserve the right not to accept returns where:

• Items were on Sale or in Clearance
• Items were marked as damaged
• More than 7 days have passed since receiving your order.
• You have requested more than 2 returns in 2 months or over consecutive orders, due to change of mind or for a reason that is not due to the item being faulty or incorrect size.

When a customer has made more than 2 returns within 2 months for change of mind returns, we reserve the right to charge a re-stocking fee of $10 per product to cover additional time processing the returns.

We also do not accept unauthorised returns. You must contact us prior to returning your product.

HOLIDAY RETURN POLICY

Items that are received between 20 November 2023 and 25 December 2023 may be returned for store credit until the 15th January 2024. Please note that all other terms and conditions in the Returns and Refunds Policy are still applicable with respect to items purchased. All purchases made after 25 December 2023 are subject to the Standard Return Policy.

RETURNS PROCESS

Contact us by email info@naturesmagick.com.au with any relevant photos and your order number as soon as possible after receiving the item so that we can help you process the return. We will provide the return address upon authorising and accepting your return.

• The item must be returned in its original protective packaging to ensure its safe arrival. Credit can only be offered if the item arrives undamaged!
• Postage on returns will be at the customer’s expense, except in the case of returning a damaged item where we will make it clear that we will reimburse you for the return postage.
• Return the items within 7 days of the return authorisation. You must notify us of the tracking number once sent.
• We will notify you as soon as we receive your item and email you your unique code for credit.

Nature's Magick strives to create a positive customer experience, and we do our best to offer quality products and accurate, detailed product descriptions to ensure that you get what you expect to receive, and are happy with your purchase.

If something is not to your satisfaction, simply send us an email and let us know so we can find a solution promptly!

OUR REFUND POLICY

We may choose to offer you a refund in certain circumstances, such as:

• Your parcel arrives damaged and products have been damaged
• Your parcel is lost in transit (see shipping policy)
• Products received are clearly damaged and the damage was not mentioned in product description or visible in a photo

We DO NOT offer refunds:

• for change of mind
• on sale items
• after 7 days of you receiving your order
• When an item is lost in transit and over $200 with no insurance added by the customer
• if the product was found cheaper somewhere else
• if you decide you no longer like it
• if you decide you have no use for it
• on Auction items

Auctions

All items listed as auctions are sold as is, and sales are final. Please read the item description for any defects or imperfections that are known.

REFUND PROCESS

To make a claim for a refund  

• Contact us info@naturesmagick.com.au as soon as possible with photographs of damaged items as you received them.
• We will review your circumstances and in some cases may ask you to return the item for inspection. 
• We will notify you once we have received and inspected the product, and process your refund as soon as possible.

Refunds are returned to your original method of payment, usually within 5 business days. If using Afterpay or Zip, it can take up to 14 days according to their refund information.