At Nature’s Magick, we want you to feel confident and supported when shopping with us.
We take great care in accurately describing, photographing, and packaging our products, and we genuinely want you to love your purchase. If something isn’t quite right, please reach out and we will always do our best to help find a fair and reasonable solution.
7 Day Returns Policy
We offer a 7-day return window from the date your order is delivered for eligible returns.
For change-of-mind returns, we generally offer store credit as the preferred resolution. Refunds may be considered at our discretion depending on the circumstances.
To be eligible for return:
• You must contact us within 7 days of receiving your order to request return approval
• The return must be authorised by Nature’s Magick before being sent back
• Items must be returned promptly once approval has been provided
• Items must be unused and returned in original condition
• Items must be returned in their original protective packaging
Items received back damaged due to inadequate packaging or handling after delivery may not be eligible for refund, exchange, or store credit.
Unauthorised returns will not be accepted.
Non-Returnable Items
We do not accept returns for:
• Sale or clearance items
• Auction items
• Items marked as damaged, imperfect, or discounted at the time of sale
• Earrings or hygiene-sensitive jewellery unless faulty
• Consumable or personal care products including teas, oils, sprays, incense, candles, or similar products unless unopened and unused
• Returns requested outside the 7-day return period without prior approval
Change of Mind Returns
For approved change-of-mind returns:
• Return postage costs are the responsibility of the customer
• Original shipping costs are non-refundable
• Customers are responsible for ensuring returned items arrive safely back to us
• We strongly recommend using tracked shipping for all returns
• Tracking details must be provided once the parcel has been sent
Once the returned item has been received and inspected, we will contact you to arrange either:
• Store credit
• Exchange
• Or, where approved, a refund to the original payment method less original shipping costs
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible with:
• Your order number
• Clear photographs of the item and packaging
• A brief explanation of the issue
Once reviewed, we may offer:
• Replacement
• Exchange
• Store credit
• Or refund where appropriate
Where a return is approved due to a confirmed fault, damage, or incorrect item, Nature’s Magick will provide a prepaid tracked return shipping label where applicable.
In some circumstances, we may request the item be returned for inspection before approving a replacement, refund, or exchange.
Refund Policy
Refunds are generally only offered where:
• An item arrives damaged or faulty
• An incorrect item has been received
• A product has significant undisclosed damage not visible in product photos or description
• A parcel is confirmed lost in transit in accordance with our Shipping Policy
Refunds are not generally offered for:
• Change of mind
• Sale or clearance items
• Auction items
• Delays caused by postal carriers outside of our control
• Items clearly described or photographed with natural imperfections or variations
• Orders returned outside the approved return period without prior agreement
Frequent Returns
Our returns policy is intended to support genuine product concerns, sizing issues, or thoughtful change-of-mind purchases.
Where excessive or repeated returns occur over a short period of time, we reserve the right to decline future returns or apply a small restocking fee to help cover additional handling and processing time.
Refund Processing
Approved refunds are returned to the original payment method.
Please allow approximately 5 business days for refunds to process once approved. Processing times for Afterpay, Zip Pay, or PayPal Pay in 4 may vary according to the provider.
Questions & Support
If you have any questions regarding returns, exchanges, or refunds, please contact us via email or website chat and we will be happy to assist.
We genuinely want your experience with Nature’s Magick to feel supportive, thoughtful, and positive.
Updated May 2026
