Exchanges, Returns & Refunds Policy
EXCHANGES, RETURNS & REFUNDS POLICIES
Nature's Magick strives to create a positive customer experience, and we do our best to offer quality products and accurate, detailed product descriptions to ensure that you get what you expect to receive, and are happy with your purchase.
If for any reason you are not happy with what you have received, please email us at firstname.lastname@example.org with any supporting photos or other information, and we will endeavour to resolve the issue as quickly as we can.
We do not offer exchanges or refunds for change of mind. If you are not happy with your purchase for any reason OTHER THAN change of mind, contact us by email as soon as possible after receiving the item so that we can help you resolve the issue. Returns are only accepted within 7 days of Nature's Magick approving your return. For approved exchanges, we will be happy to provide store credit upon receiving the returned items. Please see our Returns Policy and Shipping Returns Policy below.
We only accept returns when you have contacted us within 7 days of receiving your item. We do our best to provide multiple quality images, accurate descriptions and measurements to ensure that you know exactly what you are getting before you receive it, and therefore should not be surprised by what you receive. If you receive an item not as described for some reason, we will be happy to offer you a return/refund for our error. There is a no refund or return policy on gift cards or sale items, or for simply changing your mind.
Blue Turtles Jewellery Returns & Lifetime Warranty
Blue Turtles jewellery and some other items do come with a lifetime warranty from the manufacturer. http://www.blueturtles.com.au/about-us/the-blue-turtles-lifetime-guarantee/
If you need to return a Blue Turtles item, please read the following: http://www.blueturtles.com.au/about-us/our-warranty-terms-conditions/
If you need to create a Blue Turtles return, you can send back to Nature’s Magick or directly to Blue Turtles.
How to complete a return:
To be eligible for a return, your item must be unused and in the same condition that you received it, and you must contact us as soon as possible and within 7 days of receiving it. To process your return, we require a receipt or proof of purchase (copy of your invoice/email) with supporting evidence such as photos of the item and its original packaging. You must return the item within 7 days of the return being approved, and it must be shipped back properly packaged (i.e. bubble wrap/box).
There are certain situations where only partial refunds may be granted (at our discretion): Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is being returned more than 7 days after receiving the item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift card credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you or emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To return your product, you should mail your product to: 50 Streeton Crescent Ivanhoe Victoria AU 3079
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We strongly suggest using a trackable shipping service or purchasing shipping insurance on items over $100. We don’t guarantee that we will receive your returned item and will not be held responsible for items lost in the mail - any items sent by you that are not tracked and not delivered will not be eligible for a refund or store credit.
In most cases, we offer store credit as opposed to refunds. In the case of a lost or damaged item, you may choose either a refund for the cost of the item less shipping, or store credit to the same value. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com