REWARD TIERS & BENEFITS
Discover the benefits associated with each membership tier, ranging from exclusive discounts to special offers.
*Please note that the reward values listed in this table are based on the assumption that customers have not redeemed or used any points, including any extra points, at the time of reaching the specified tiers. Actual rewards may vary depending on individual redemption activities.
Our Loyalty Tiers
-
Crystal Curious
Entry Level. Lifetime spend up to $300
- Points Earned: 10 points per $1 spent
- Welcome discount voucher of 10% off your first order when you sign-up to receive our emails
- Earn up to 1000 points by engaging with our social media platforms
-
Crystal Explorer
Lifetime Spend up to $1000
- Points Earned: 10 points per $1 spent
- 1000 bonus points
- Freebie E-Book Top 25 Crystal Properties
-
Crystal Enthusiast
Lifetime Spend up to $5000
- Points Earned: 15 points per $1 spent
- 1500 Bonus points
- 1 x Free Shipping voucher
- 1 x Mystery Gift - Intuitively chosen
- First to know about sales and promotions
-
Crystal Collector
Lifetime Spend over $5000
- Points Earned: 20 points per $1 spent
- 2000 Bonus Points
- Yearly free mystery gift
- Early access to sales and promotions
EARN POINTS
How can I earn points?
How can I earn points?
Place Order
- Earn 10 points for every $1 spent - 15-20 points per $1 once you progress in the program.
Sign-up
- Join our Loyalty Program and receive an instant reward of 200 points.
Social Media Engagement
- Like our Facebook Page: 100 points
- Follow our Instagram Page: 100 points
- Share our Facebook Page link: 100 points
- Follow our TikTok Page: 150 points
Stay Connected
- Sign up for our newsletters: 200 points
- Subscribe to our YouTube Channel: 150 points
REDEEM POINTS
What can I redeem points for?
What can I redeem points for?
Voucher
- Earn a $10 Voucher for 3500 points (minimum spend $120)
- Earn a $20 Voucher for 7000 points (minimum spend $200)
- Earn a $50 Voucher for 25000 points (minimum spend $400)
- Earn a $100 Voucher for 50000 points (minimum spend $500)
Percentage Off
- Earn 5% off for 5000 points (minimum spend $50)
- Earn 10% off for 10000 points (minimum spend $100)
- Earn 15% off for 25000 points (minimum spend $150)
Freebie
- Free Mystery Tumbled Stone for 1000 points (up to $5 value)
- Free Mystery Gift for 5000 points (between $15-$20 value)
These rewards are subject to change at any time.
Can I redeem points on everything on the website?
Can I redeem points on everything on the website?
You can redeem points on all products in the Rewards Collection which includes most items on the website. Exclusions do apply and include New Arrivals (items up to 3 months on website), discounted items and some further product exclusions apply.
If you receive an error when trying to apply your loyalty voucher, it is most likely because there are product exclusions on the items in your cart.
If the items in your card are found in the Rewards Collection, and the voucher is still not working, please contact us for assistance.
Can I redeem my voucher on Live Show invoices?
Can I redeem my voucher on Live Show invoices?
Many Live Show items are New Arrivals and Sale items, so we may not be able to accept Rewards Vouchers on Live Show invoices.
If you see an item during the Live Show that is available on our website, you can purchase it direct online and use your voucher when checking out on the website.
How much do I need to spend to redeem rewards?
How much do I need to spend to redeem rewards?
You can start to claim rewards once your points balance reaches 3500 points.
UPGRADE TIERS
How can I advance to the next tier?
How can I advance to the next tier?
You can progress to the next level of our loyalty program by striving to reach the lifetime spending threshold associated with the next tier.
Your Questions Answered
SIGNING UP
How do I join the loyalty program?
How do I join the loyalty program?
To join our Loyalty Program, simply sign up on our website by clicking on the ‘Reward’ button on the bottom left of the screen. You'll instantly receive 200 points just for becoming a member!
Is there a cost to join the loyalty program?
Is there a cost to join the loyalty program?
Joining our Loyalty Program is absolutely free. It's our way of saying thank you for choosing us.
How can I refer friends to the loyalty program?
How can I refer friends to the loyalty program?
Refer your friends through our app by clicking on the ‘Reward’ button on the bottom left of the screen, and then clicking on ‘Refer your friends’. Both you and your friend will receive notifications and rewards when they join.
Can I track my points balance?
Can I track my points balance?
You can easily track your points balance by logging into your account on our website.
How often will I receive communications or emails from the loyalty program?
How often will I receive communications or emails from the loyalty program?
You will receive emails when you reach a new tier. We keep you updated without overwhelming your inbox!
EXCLUSIONS
Can I use my rewards on Live Show Invoices?
Can I use my rewards on Live Show Invoices?
Many Live Show items are New Arrivals and Sale items, so we may not be able to accept Rewards Vouchers on Live Show invoices as New Arrivals and Sale items are unable to be discounted.
If you see an item during the Live Show that is available on our website, we suggest purchasing it direct online and using your voucher when checking out on the website.
Can I use multiple discounts on one order?
Can I use multiple discounts on one order?
No, you can only use one discount code per order. If more than one discount code is inserted at checkout, the code with the highest discount amount will be applied, and the others will not be valid.
Do my points expire?
Do my points expire?
No, your points never expire. Take your time to accumulate points and use them when it suits you.
Do my rewards expire?
Do my rewards expire?
Rewards that have been redeemed for points expire after one month, so we suggest redeeming vouchers when you wish to use them.