>>UPDATE: April 2020 - Coronavirus impacts on delivery times
Please note that we are currently ONLY using Australia Post to send items to you. Australia Post is currently experiencing delays due to increased demand on their services. Allow extra time for deliveries, and if you need your parcel quicker consider using Express Post.
We use both Australia Post and Sendle to post your items to you. We can ship both domestic and international (ask for a quote at checkout!)
Posage rates will vary depending on the service chosen at checkout, and on the weight and value of your order.
We offer FREE DOMESTIC SHIPPING on orders over $100*, and $5 shipping for orders $50-$100. Yay!
*Please note that our free shipping is only offered for domestic Parcel Post satchel items up to 5kg and does not include extra services such as signature on delivery, or include extra insurance or express services. At our discretion, items weighing more than 5kg or that require signature on delivery, insurance or express post will require the customer to pay for the extra service/weight.
Below $50 postage is at the buyers expense, and is calculated on weight. Our pricing is aligned with current Australia Post rates as of November 2019, and you can choose parcel post or express post option. An approximate delivery time is given by Australia Post and will depend on your location and delivery method.
Our first choice is Sendle couriers as a door to door service, however if you have a PO box, live in a rural area or have a large order, we use Australia Post.
We know you'll be eager to receive your items, and will fulfil your order as soon as possible, usually posting within 3 days of receiving payment.
Please ensure all shipping details provided are correct (and your address is up to date with PayPal if you choose this form of payment).
For peace of mind, all items are shipped with tracking through Australia Post or Sendle. A tracking number will be provided to you upon fulfilment of your order through our website for you to track your delivery.
Domestic Post - Delivery Issues
If your order does not arrive but is marked as "Delivered" by Australia Post or Sendle, it is the buyers responsibility to investigate this with Australia Post or Sendle.
If your item has NOT been marked as "Delivered" by Australia Post within 10 days, please contact us so that we can investigate the matter with Australia Post for you. If the item has not been delivered by Sendle after 7 days, please let us know asap to open an investigation.
International Post Delivery
International Economy is the most cost-effective route — by air or sea (depending on location)
- By air: estimated 10+ business days
- By sea: estimated 30+ business day
International Economy post is sent to you without tracking, so if you wish to have tracking please select a different option.
Standard and Express International Post rates vary depending on location, and are trackable parcels.
Items lost or damaged during transit
If your item is lost or damaged despite our best efforts to get it to you safely, please contact us as soon as possible.
If your order is valued at over $100, we encourage you to purchase insurance. We are not responsible for any loss or damage through postal services once the item has been received by the postal service.
It is important that any items that arrived damaged are photographed immediately (including the packaging they arrived in) as this may be required as proof of damage for our insurance claim.
Due to the fragile nature of many of our products, we do our best to package your items well so that they are protected from damage during transit. Occasionally, damage may occur that is outiside of our control (couriers and posties don't always handle packages with the same respect and care that we do!).
Depending on the extent of the damage, type and value of the item, at our discretion, you may receive a voucher, refund or replacement item.
Contact firstname.lastname@example.org with any queries related to shipping, lost or damaged items, and we will get back to you about it within 48 hours. Please include your order number and any pictures of damages, information on what happened, and we will take the appropriate steps to remedy the situation. Our priority is to help you resolve the situation promptly!