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Order Fulfilment & Shipping Policies

Updated 19 July 2023

Contact info@naturesmagick.com.au with any queries related to shipping, lost or damaged items, and we will get back to you about it within 48 hours. Please include your order number and any pictures of damages, information on what happened, and we will take the appropriate steps to remedy the situation. Our priority is to help you resolve the situation promptly!

We Ship with Australia Post

We use Australia Post to post your items to you. We can ship both domestic and international (email us info@naturesmagick.com.au if you cant see an applicable rate!)

For peace of mind, all items are shipped with tracking through Australia Post and are can be insured if you choose to. 

Please ensure all shipping details provided by you are correct (and your address is up to date with PayPal if you choose this form of payment).

Order Fulfilment time

We know you'll be eager to receive your items, and will fulfil your order as soon as possible. You can expect to receive notification of your order being shipped within 1-2 business days.

Free Shipping Policy

We offer FREE standard parcel post on orders up to 5kg that are $200 or more. Insurance is not included and can be added at the customer's expense.

- Orders over 5kg that are below $500 will be charged at Australia Post rates. We may offer reduced postage rates depending on the order value. Insurance is not included.

- Orders over $500 are posted free of charge with no weight restriction. Insurance is not included.

FREE EXPRESS POST UPGRADE on orders over $400 up to 3kg. Over 3kg you can opt for express post but you will need to pay the difference between regular and express. Insurance is not included.

Postage Rates 

Postage rates will vary depending on the service chosen at checkout, and on the weight and value of your order.

Orders below $200: postage is at the buyers expense, and is calculated on weight. Our pricing is LESS THAN current Australia Post rates and you can choose parcel post or express post option. Insurance is NOT included on orders over $100 and you must OPT IN for this extra service charge.

Current pricing 19 July 2023

Parcel post:

  • Up to 500g is $9
  • 500g-1kg is $12
  • 1kg-3kg is $15
  • 3kg-5kg is $19
  • Over 5kg will be based on Australia Post rates

Express Post

  • Up to 500g is $12
  • 500g-1kg is $15
  • 1kg-3kg is $19
  • 3kg-5kg is $26
  • Over 5kg will be based on Australia Post rates

An approximate delivery time is given by Australia Post and will depend on your location and delivery method.

Please visit Australia Post's website for postal delivery times.

International Shipping

We offer International Shipping at the customer's expense. 

Standard and Express International Post rates and delivery times vary depending on location, and are trackable parcels. WE DO NOT OFFER ECONOMY POST without tracking.

Read more about International Post including delivery times at Australia Post here 

Items damaged during transit 

If your item arrives damaged despite our best efforts to get it to you safely, please contact us as soon as possible and within 24 hours by email info@naturesmagick.com.au so we can try and remedy the situation in an appropriate way.

It is important that any items that arrived damaged are photographed immediately  (including the packaging they arrived in) as this will be required as proof of damage for any insurance claim you may need to make via Australia Post. Please keep all packaging to provide them with if needed.

Depending on the extent of the damage, type and value of the item, at our discretion, you may receive a voucher, refund or replacement item, provided that you have contacted us within 24 hours of receiving your delivery and shown us adequate evidence that the damage has occurred due to the packaging, and that there is no signs that the item may have been dropped/damaged once you have received it. 

Any claims for damage after 48 hours may not be considered as we cannot be sure that the damage occurred during transit.

Please refer to our Refund Policy for more information

Delayed Delivery and Lost Parcels

Delivery Issues

If your order does not arrive but is marked as "Delivered" by Australia Post, it is the buyers responsibility to investigate this with Australia Post first. Please contact and let us know this has happened, and contact your local post office.

If your item has NOT been marked as "Delivered" by Australia Post within 10 days, please contact us so that we can investigate the matter with Australia Post for you. 

Lost or Missing Parcels

All parcels up to $100 are insured by Australia Post. Please note that we do not automatically insure parcels over this amount. We strongly recommend if your order is over $100 that you choose to insure your parcel at a cost of $2.50 per $100, for every $100 after the first $100. You will need to OPT IN for this PRIOR to paying for your order. 

If your parcel is deemed lost or missing by Australia Post, and has not been insured, it is not our responsibility to compensate you for your loss if you have not opted in for insurance. We may, at our discretion, offer a replacement or store credit out of goodwill but have no obligation to do so, especially for any order value greater than $300.