Shipping Policy

SHIPPING POLICY

We know you'll be eager to receive your items, and will fulfil your order as soon as possible, posting within 1-3 days.

Please ensure all shipping details provided are correct (and your address is up to date with PayPal if you choose this form of payment).

For peace of mind, all items are shipped with tracking through Australia Post. A tracking number will be provided to you upon fulfilment of your order.

Shipping is at the buyers expense, and is calculated on weight. Our pricing is aligned with current Australia Post rates as of January 2018, and you can choose parcel post or express post option. An approximate delivery time is given by Australia Post and will depend on your location and delivery method.

Please visit Australia Post's website for postal delivery times.

Domestic Post Delivery

If your order does not arrive but is marked as "Delivered" by Australia Post, it is the buyers responsibility to investigate this with Australia Post.

If your item has not been marked as "Delivered" by Australia Post within 10 days, please contact us so that we can investigate the matter with Australia Post for you. 

International Post Delivery 

International Economy is the most cost-effective route — by air or sea (depending on location)

  • By air: estimated 10+ business days
  • By sea: estimated 30+ business day

International Economy post is sent to you without tracking, so if you wish to have tracking please select a different option.

Standard and Express International Post rates vary depending on location, and are trackable parcels.

Read more about International Post including delivery times at Australia Post here 

 

Items lost or damaged during transit

We take every precaution to package your items well so that they are protected from damage. If your item is lost or damaged despite our best efforts to get it to you safely, we will take up an insurance claim with Australia Post. It is important that any items that arrived damaged are photographed immediately (including the packaging) to provide proof of this damage for our insurance claim. You will receive a refund or replacement item (if possible) for any lost or damaged items.