Shipping & Order Fulfilment Policy
Updated March 2021
We use Australia Post to post your items to you. We can ship both domestic and international (ask for a quote at checkout if you cant see an applicable rate!)
Postage rates will vary depending on the service chosen at checkout, and on the weight and value of your order.
We offer FREE DOMESTIC SHIPPING on orders over $100, up to 5kg, and 1/2 price over 5kg! We also offer a free express post upgrade on orders over $300 up to 5kg!
Below $100 postage is at the buyers expense, and is calculated on weight. Our pricing is aligned with current Australia Post rates and you can choose parcel post or express post option. An approximate delivery time is given by Australia Post and will depend on your location and delivery method.
Current pricing as at March 2021:
Order Fulfillment time
We know you'll be eager to receive your items, and will fulfil your order as soon as possible! As we are a small family business, we often have a lot to attend to, so we have set packing days of Tuesdays and Thursdays. If you have chosen Express Shipping, your order will be dispatched and fulfilled within 48 hours. We have regular parcel collections every Friday for standard post.
Please ensure all shipping details provided are correct (and your address is up to date with PayPal if you choose this form of payment).
For peace of mind, all items are shipped with tracking through Australia Post and are insured. A tracking number will be provided to you upon fulfilment of your order through our website for you to track your delivery.
Domestic Post - Delivery Issues
If your order does not arrive but is marked as "Delivered" by Australia Post, it is the buyers responsibility to investigate this with Australia Post first. Please contact and let us know this has happened, and contact your local post office.
If your item has NOT been marked as "Delivered" by Australia Post within 10 days, please contact us so that we can investigate the matter with Australia Post for you. Please note that all parcels are insured for peace of mind.
International Post Delivery
International Economy is the most cost-effective route — by air or sea (depending on location)
- By air: estimated 10+ business days
- By sea: estimated 30+ business day
International Economy post is sent to you without tracking, so if you wish to have tracking please select a different option.
Standard and Express International Post rates vary depending on location, and are trackable parcels.
Items lost or damaged during transit
If your item is lost or damaged despite our best efforts to get it to you safely, please contact us as soon as possible. We include free insurance on all parcels.
It is important that any items that arrived damaged are photographed immediately (including the packaging they arrived in) as this will be required as proof of damage for our insurance claim.
Due to the fragile nature of many of our products, we do our best to package your items well so that they are protected from damage during transit. Occasionally, damage may occur that is outiside of our control (couriers and posties don't always handle packages with the same respect and care that we do!).
Depending on the extent of the damage, type and value of the item, at our discretion, you may receive a voucher, refund or replacement item.
Contact email@example.com with any queries related to shipping, lost or damaged items, and we will get back to you about it within 48 hours. Please include your order number and any pictures of damages, information on what happened, and we will take the appropriate steps to remedy the situation. Our priority is to help you resolve the situation promptly!