Welcome to Your Private Preview
Thank you for joining one of our small private jewellery previews. These evenings are a chance to see a new collection up close, ask questions as you go, and have first choice of each piece before anything remaining is offered more widely.
This page is here so you know exactly what to expect and how the evening works, so you can relax, enjoy the pieces, and claim with confidence.
What to Expect
The preview is held over Zoom, and will run for approximately 30 to 40 minutes. For the smoothest experience, you may like to download or update the free Zoom app before the event. You don’t need a paid Zoom account, and you may also be able to join through your web browser.
Simply click the link provided a minute or two before we begin. You may be placed in a waiting room briefly, and I’ll welcome you in from there.
When you join, your camera will be off and your microphone muted, so you can settle in privately. During the preview, you are welcome to participate in whichever way feels most comfortable:
- Camera off and microphone muted, simply watching and following along in the chat
- Camera or microphone on if you would like to say hello, ask a question, or chat as we go
Questions are welcome at any point in the chat. Each piece is shown individually. I will talk you through the gemstones and design details, show you how the piece looks when worn, share the price, and allow time for questions before revealing the item code for claiming. This ensures everyone has the same opportunity to consider the piece before claims open. I will also make it clear whether the exact piece is one of a kind or whether additional pieces may be available to preorder.
How to Claim a Piece
Once I have provided the piece code, the item is available to claim.
When you see a piece you would like, simply type into the Zoom chat:
CLAIM followed by the piece code, for example CLAIM E01
To keep the claiming process clear and fair, all claims need to be entered into the main Zoom chat. Claims made verbally or through a private message cannot be used to determine claim order.
If more than one person claims the same piece, it will be allocated to the first claim that appears in the Zoom chat, and I will acknowledge the successful claim straight away so you know it is yours.
Because each gemstone is natural, no two pieces are ever exactly the same, so only one person can take home the exact piece shown. Only one of each item will be physically available during the preview, although some designs may be available to preorder.
Changing Your Mind and When Your Claim Is Confirmed
If you claim a piece and then change your mind, that is completely fine, as long as it is while the preview is still running. Just let me know in the chat and I will release it. If someone else had also claimed it, it will go to them next. If not, it goes back into the collection for anyone else to claim.
Once the preview has ended, all remaining claims are treated as confirmed purchases. This means a claim cannot be cancelled afterwards because of a change of mind, so please only claim a piece once you are genuinely ready to bring it home, and can make payment as per the terms outlined below.
This does not affect any rights you have under the Australian Consumer Law, including your right to a remedy if a piece arrives faulty or significantly different from how it was described.
Invoicing and Payment
Your invoice will be sent shortly after the preview. Payment is due as soon as you receive it, so please only claim pieces you are ready and able to pay for straight away.
If you think you might need a different payment arrangement, please contact me before the preview so we can discuss it. An alternative arrangement is not automatic and needs to be agreed between us in advance. If payment is not received in line with what we have agreed, the piece may need to be released for someone else to purchase.
Private Preview Pricing
Private preview pieces are offered at their regular full price. As an invited guest, you will have early personal access to view and select from the collection before any remaining pieces are released more widely. Discount codes, Magick Rewards vouchers and promotional offers will not apply.
Preorders
Occasionally a design can be sourced again from suppliers, and in that case a preorder may be possible. Preorders are not available for every design, and are always subject to what our supplier has available.
Because every gemstone is natural, the piece you receive may vary slightly in colour, markings or pattern from the one shown on the night. Preorders are paid in full on confirmation of availability, before I place the order with our supplier. Once the supplier has confirmed availability and the order has been placed, I will let you know the estimated delivery timeframe. Delivery timeframes are always estimates, and I will keep you updated if anything changes. If our supplier is ever unable to fulfil a preorder, you will receive a full refund.
Postage and Combined Shipping
Any applicable postage charge will be added to your invoice in accordance with our Shipping Policy. If you already have an open order with us, or would like to combine postage with another purchase, just let me know before you pay your invoice and we will arrange it together. Once your order is on its way, it follows our usual shipping and dispatch process.
Store Policies and Your Consumer Rights
Our usual store policies continue to apply alongside this page, including our:
If you have any questions at all, before, during or after the preview, you are welcome to get in touch.
A Little Note From Me
These exclusive previews are one of my favourite ways to share new pieces with you. I love being able to show you each one properly, answer your questions, and see them go to someone who will genuinely love wearing them.
Thank you for being part of this. I cannot wait to show you what has arrived.
Michelle
Nature's Magick
