Our intention is that our live sales and product discovery sessions are designed to feel fun, intentional, and community-oriented while also ensuring a smooth experience for everyone involved.
The following guidelines help us manage inventory, invoicing, fulfilment, and fairness for all customers participating in our live sales. By participating in a live sale and claiming items, you are agreeing to the guidelines below.
Thank you for being part of the Nature’s Magick community and helping us create a respectful, supportive, and intentional shopping experience for everyone involved.
Claiming Items During Live Sales
• Claiming an item during a live sale is considered a commitment to purchase that item.
• The first visible claim during the live will be honoured.
• Please ensure your email address and contact details are up to date before participating in a live sale.
• If you are a new customer, we may request your email address before invoicing can be completed.
• We recommend creating a website account for a smoother checkout and order management experience.
Invoices & Payment Timeframes
• Invoices are typically sent within 24 hours after the live sale has concluded.
• Customers should keep an eye on their inbox for their invoice, which will be sent to the email address linked to their account.
• Where possible, we may also send a direct payment link to customers via Messenger through our business page as an additional reminder.
• Live sale claims reserve inventory and remove items from availability for other customers.
• We offer Buy-Now-Pay-Later service
• We kindly ask that invoices are finalised within 24 hours unless prior arrangements have been made.
• If you require additional time to make payment, please reach out to us as soon as possible. We understand that life happens and are always happy to work with customers who communicate openly with us and follow through on their word.
• Orders may be cancelled and returned to stock if payment has not been received and no communication has been made within the stated timeframe.
Promotions, Discounts & Reserved Invoices
• During live sales and promotional periods, discounts and promotional pricing are only valid within the active promotional timeframe.
• If an invoice remains unpaid after the standard 7-day reservation period, any promotional discounts or sale pricing applied to that invoice may expire unless an approved extension or payment arrangement has been discussed with us beforehand.
• This helps ensure fairness and consistency for all customers once a sale or promotion has officially ended.
• Magick Rewards may be eligible to be redeemed on approved products. New arrivals are excluded unless otherwise specified during the Live.
Payment Options & Extensions
• If additional time is required for payment, we encourage customers to make use of our available Buy Now, Pay Later services, including Afterpay, Zip Pay, and PayPal Pay in 4 where available.
• We understand that life happens, and we are always happy to work with customers who communicate openly with us regarding payment arrangements or extensions.
• Approved payment extensions are considered on a case-by-case basis.
Lay-By & Split Payment Arrangements
• In some cases, direct lay-by or split payment arrangements may be offered for higher-value purchases, generally for items or invoices exceeding $1,000 AUD.
• Lay-by arrangements are typically only offered to customers with a positive payment history and consistent communication.
• If a lay-by arrangement is approved, customers will be provided with our Lay-By Terms & Agreement to review before committing.
• Once a payment arrangement has been agreed upon, it is expected that the agreed payment schedule will be honoured in full.
• If lay-by is not approved or suitable, customers are welcome to make use of our available Buy Now, Pay Later services to manage payment independently.
Repeated Unpaid Invoices
• Repeated unpaid invoices or ongoing non-communication may result in temporary suspension from future live sale claiming privileges.
• In some cases, future purchases may need to be completed directly through the website rather than through live sale claiming.
Combined Shipping & Holding Orders
• We are happy to combine shipping where possible.
• If you would like your online order held to combine with a future live sale purchase, please contact us to discuss suitable arrangements.
• Orders that are held longer than a week without communication or payment will be cancelled and returned to stock.
Shipping & Fulfilment
• Orders are generally packed and shipped within our standard processing timeframes.
• Customers are responsible for ensuring their shipping address is correct at checkout.
Returns & Exchanges
• Our standard returns policy applies to live sale purchases unless otherwise stated.
• Please refer to our Returns Policy for full details regarding returns, exchanges, and eligibility.
Natural Variations & Product Information
• Many of our products feature natural gemstones or handcrafted elements that naturally vary in colour, inclusions, texture, shape, and patterning.
• These natural variations are part of the beauty and uniqueness of each piece.
• We do our best to accurately represent products through the live video, as well as online in photos, videos, and descriptions, however colours may vary slightly depending on lighting and screen settings.
• Measurements provided are approximate unless otherwise specified.
Respectful Community Behaviour
Nature’s Magick is committed to creating a calm, respectful, and emotionally supportive community experience.
We ask all participants to engage respectfully with both our team and fellow customers during live events and communications.
Aggressive, disrespectful, abusive, or inappropriate behaviour will not be tolerated and may result in removal from future live sales or community spaces.
Questions & Support
If you have any questions about a live sale, invoice, shipping, or claiming process, please don’t hesitate to reach out via our website chat or our social messenger.
We are always happy to help and want your experience with Nature’s Magick to feel supportive, intentional, and enjoyable.
Thank you for being here and supporting our small business.
Michelle
Nature’s Magick
May 2026
