WE ARE ON BREAK - NEXT ORDERS SENT 1 JUNE

Live Sale Payment and Shipping Info

Live Sales Payment Policy:

Commenting SOLD is a commitment to buy! Please only buy what you can afford to pay for that week (or use Zip or Afterpay!) as no put backs are allowed after the Live Sale has ended! Swaps and put backs during the live only. 

  • Payment on invoices is due ASAP if you have finished shopping, and within 7 days if you want to add to your order or shop over several live shows.
  • Orders are shipped weekly - no keeping orders open after 7 days.
  • If you need longer to pay and your order is over $500, please message us with your preferred payment date within 2 weeks maximum, and we will do our best to accommodate your payment request. 
  • No split invoices please! Afterpay, LatitudePay and Zippay available for extended payment plans. No lay-bys.
  • Customers with outstanding invoices and payment arrangements in place cannot continue to shop live until they have paid their outstanding invoice.

Cancelling orders and Non-Payment

We have a 3-strike Policy for non-payment, order cancellations or put-backs. 

Customers who do not abide by our policies around payment of orders will have 3 strikes before being banned from our Live Shows and page.

  • Putting back items once the Live Show has ended counts as 1 strike. Please note you are welcome to put items back during the live so we have a chance to offer it to someone else.
  • Choosing to cancel an order after your invoice has been sent/received counts as 1 strike. 
  • Any orders that are unpaid by 14 days, with no payment arrangements in place, will be automatically cancelled and put back. This counts as 1 strike

 

Order Fulfilment

  • Paid orders will be processed as they are paid. 
  • Orders are only posted Monday, Wednesday & Fridays.
  • Payment cut off is midday the day prior to postage days to make the next days post. 

Shipping rates:

  • Shipping is FREE on domestic orders over $100, up to 5kg.
  • Over 5kg is ½ price shipping, or free at our discretion depending on the cost of postage, item weight and discounts already applied.
  • Free upgrade to Express Post on orders over $300, up to 5kg, then 1/2 price express post or free shipping at our discretion depending on the cost of postage, item weight and discounts already applied
  • Orders under $100 are at Australia Post rates & based on weight.
  • International shipping is available! You will be charged shipping based on the weight of your order. Orders over $300 and under 1kg will have free standard post!

Insurance for lost or damaged orders:

You need to OPT IN for insurance on orders over $100! 

The cost is $2.50 for each $100 after the first $100. We strongly suggest any order over $300 has insurance added, as we do not cover costs of loss or damage of items in transit if no insurance is added for orders over this amount.